We're here to help.
Whether you have a question about your scan, need help understanding your report, or ran into something unexpected — just reach out. We read every email personally and will get back to you as quickly as we can.
My scan didn't complete
Email us with your scan ID and we'll investigate right away. If the failure was on our side, we'll re-run your scan or issue a full refund — your choice.
I have a question about my report
We're happy to help you interpret findings, understand severity levels, or prioritize what to fix first. Include your scan ID and we'll walk you through it.
Billing or refund question
See our Refund Policy for details, or email us directly and we'll sort it out.
Something else
No question is too small. If you're unsure whether to reach out — reach out. We aim to respond within 24 hours, every day.